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Privacy Policy

Effective Date: 01-09-2025

Lyf, developed by MyLyf Systems Limited, values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile applications, kiosks, USSD services, or related platforms. By using Lyf, you agree to the terms described below.

1. Information We Collect
When you use Lyf, we may collect the following types of information:
Personal Information: Name, phone number, email address, ID (where required for KYC), and payment details.
Location Data: Real-time GPS location to enable rides, deliveries, and service tracking.
Transaction Data: Ride history, delivery orders, marketplace transactions, and payment records.
Device Information: Device type, operating system, app version, and network details.

2. How We Use Your Information
We use the collected data to:
Provide and improve Lyf’s services.
Match customers with drivers, delivery agents, or service providers.
Process payments and generate receipts.
Ensure safety, fraud prevention, and compliance with legal requirements.
Communicate with you about updates, promotions, or support.

3. Sharing of Information
We do not sell your personal data.
Information may be shared with trusted partners (such as drivers, merchants, payment processors, or logistics providers) only as needed to deliver services.
Data may be disclosed to regulators or authorities where required by law.

4. Data Retention
We keep your personal data only for as long as necessary to provide services, comply with laws, or resolve disputes.

5. Data Security
Lyf uses encryption, secure servers, and access controls to protect your information. While we work to safeguard your data, no system is 100% secure, and you use our services at your own risk.

6. Your Rights
You have the right to:
Access the data we hold about you.
Request corrections or updates.
Request deletion of your account and associated data, subject to legal requirements.
Opt out of promotional communications.

7. Children’s Privacy
Lyf is not intended for users under 18 without parental or guardian consent.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app with a new effective date. Continued use of Lyf after changes means you accept the updated policy.

9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
MyLyf Systems Limited
Email: privacy@lyfapp.com
Address: Plot 2, Lugard Road, Nakasero Hill, Kampala, Uganda

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